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We Ship to All Cities in China
Cash on Delivery Accepted

FAQ

How can I pay for my order?

For all orders we accept the following methods of payment:

1. Cash on Delivery
2. Bank Deposit*

* Instructions on how to pay by Bank Deposit will be provided to you upon checkout.  We'll also send you the same instructions via email after you place your order so that you can print them out if needed.

Where do you ship to?
We ship to ALL cities in China.  If it's a city in China...we can ship to you.

How much does shipping cost?
Shipping is free for all deliveries in Shanghai. For all other cities in China, shipping is a flat rate of RMB 150. 

How long does shipping take?
We'll confirm our earliest delivery time with you as soon as your order is received.  For orders in Shanghai, we can generally deliver in a day or two from when you place your order.  Delivery times may be longer depending on the number of orders we receive each day. 

For all other cities, delivery usually takes 3-5 business days from the day we ship out your order. 

What is your return policy?
Mattresses: We wanted to make buying SlumberMAAX Memory Foam Mattress an easy decision. If you're not 100% satisfied within the following 15 days, contact us and we'll refund 100% of your money back to you less the initial and return shipping costs. There are no restocking fees for mattresses. 

All Other Items: All other items including Evolve Toppers, Goose Down Mattress Toppers, Elephant Bean Bags, all pillows, sheet sets and Rejuve Anti-Fatigue Mats, have a 10 day return policy. All returned items must be unused, in its original packaging and resaleable. Any items returned to us that are deemed used will not be processed. Please note that returned Evolve toppers MUST BE UNOPENED AND RETURNED IN ITS COMPRESSED STATE. We will not provide refunds for any opened/used items. This is non-negotiable. All returned items must receive authorization first.  Please email us at sales@slumbermaax.com and we will provide you with a return address.  All returns must be sent via courier to the address we provide. Alternatively, for RMB 200 we can arrange to pickup the items you wish to return (Shanghai addresses within S20 Hwy only).  All refunds will be deposited within 7 days after we receive your items and will be made via bank deposit; customers must provide a bank card number, name on account, name of bank and branch name in order to receive a refund.  No refunds will be made in cash.  A 20% restocking fee will be charged to return Evolve Toppers, Goose Down Mattress Toppers, Elephant Bean Bags, all pillows, sheet sets and Rejuve Anti-Fatigue Mats.

What warranty do you offer on your products?
Our mattresses come with an 8 Year No Nonsense Warranty while our bean bags, toppers, pillows and other accesories have a 30 Day Warranty against manufacturing defects. Click here to read our 8 Year No Nonsense Warranty.

How do I order online?
Ordering online is easy at SlumberMAAX.com.

Step 1: Add products to your cart and checkout using your prefered method of payment. 
Step 2: We'll confirm receipt of your order via email or phone and arrange a delivery time with you.
Step 3: We'll deliver your purchase on the confirmed date after we receive your payment. If you request COD, we'll collect your payment when we deliver.

My landlord/company asked me to provide an official invoice or 'fapiao' in order to get reimbursed. Can you provide one?
Yes. All prices listed on our site do not include the tax associated with an official invoice or 'fapiao'. If your landlord or company requires one in order to reimburse you, we can provide one. Each official invoice or 'fapiao' will cost an extra 5% of your purchase total (including shipping charges if any). Please make your request for an official invoice or 'fapiao' in the "Order Instructions/Comments". Fapiaos are issued within three days after we receive your payment.

Do I need to rotate or flip my memory foam mattress?
During the first 6 months, we recommend that you rotate your mattress from head to foot every month to assure proper breaking in and even weight distribution. You should NEVER FLIP your SlumberMAAX memory foam mattress.

How do I clean my mattress cover, topper cover, and pillow cover?
Spot clean only.  Do not place in washing machine or dryer. Use mild soap, rinse, squeeze water out gently. Let cover air dry away from direct sunlight and heat. Always use sheets on top of your mattress and topper.

How can I contact customer service?
You can contact customer service by going to our Contact page and emailing us your question and comments. A response will be provided to you within 24 hours.

Do you have a showroom where I can try out your products before I purchase them online?
Since we're an online retailer, we don't have a physical showroom for customers to visit.  What we offer is something better!  We offer a 15 Night Tryout.  What better way to try the mattress out than in your own home for a full 15 days!

Remember that ordering a SlumberMAAX Memory Foam Mattress from our website is risk free.  Learn more about our 15 Night Tryout and 100% Money Back Guarantee here. 


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