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Warranty

8 YEAR NO NONSENSE WARRANTY | SlumberMAAX Mattresses

Thank you for purchasing a SlumberMAAX memory foam mattress! We are excited to welcome you as a new SlumberMAAX memory foam mattress owner and value your trust in us. We know you will enjoy the promise of comfortable strength renewing rest tonight and every night for years and years to come.

We encourage you to protect your investment by keeping your proof of purchase documents in a safe place to support the 8 Year Limited Warranty you received with your new SlumberMAAX memory foam mattress.

SlumberMAAX warrants, to the original purchaser, that this mattress will provide use, free from defects in workmanship and materials, for a period of eight years (8-years) from the initial date of purchase.

For warranty purposes, "defective" is defined as: 1) a mattress core exhibiting separation of the laminated components; or 2) an area of compression in excess of 1" when compared with edge height when the mattress is placed on a solid, flat surface; or 3) cover failure associated with defective materials or faulty workmanship.

If you believe your mattress or cover is defective, you must contact SlumberMAAX at warranty@slumbermaax.com. If the mattress or mattress component is found defective within eight years of the initial date of purchase, SlumberMAAX will, at its sole option, repair or replace it with a new one without charge, exclusive of shipping and handling.

Normal Conditions of Use

The SlumberMAAX memory foam mattress is designed to be used on a solid deck bed or platform.

Covers must be cleaned/disinfected using proper dilutions of a standard commercial hospital-type disinfectant only. The use of non-standard dilutions will invalidate the warranty. Covers may be laundered only according to the instructions provided. Damage resulting from high temperature laundry and/or drying will invalidate warranty.

High concentrations of chlorine bleach and/or chlorinated disinfectants will degrade textile surface. Damage associated with the accumulated build up of chlorine ions will invalidate the warranty. When chlorine based cleaning products are used, they must be thoroughly rinsed with clear water after the required wet contact period.

The mattress must be protected from physical damage. Mechanical tearing, puncturing, cutting, or abrading will invalidate the warranty. The cover must be intact and in use at all times. The continued use of mattresses with covers, which are defective, soiled, damaged, or excessively worn, will invalidate the mattress core warranty.

Other limitations

It is normal for mattress material to become "softer" during use. It is also normal for the mattress to develop a faster deflection recovery rate. Neither of these factors results in deterioration of normal pressure redistribution function.

Repair or replacement of the mattress or foundation does not extend this warranty or begin a new warranty period. When making a claim against this warranty, you will be required to produce photo evidence and an acceptable copy of proof of purchase.

This warranty is exclusive and is in lieu of any other warranty, representation, indemnity, or guarantee whether expressed or implied, oral or written, arising by law, custom, or prior policy made or offered by SlumberMAAX, its dealers, representatives, or employees.

Freight cost to and from the authorized repair facility is the responsibility of the mattress owner. Purchaser acknowledges, by placing the SlumberMAAX memory foam mattress into use, that this warranty specifically excludes claims for incidental damages or loss and is valid only to the original purchaser.


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